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Terms and Conditions

1 – Field of application

1.1. These conditions of sale apply:
(a) all offers contained in this website – also called “site” – issued by SOL LUA MILFONTES, RUA SARMENTO BEIRES Nº20B, 7645 – 315 VILA NOVA DE MILFONTES – Portugal – also called “SOLLUA”; And
(b) all agreements and relationships concluded between SOL LUA and any customer who makes orders through this website.

1.2. SOL LUA only accepts orders for products through this website, subject to these conditions of sale.

1.3. The general conditions of sale are the only ones to be applicable and supersede all other conditions, except prior agreement, express and in writing. SOL LUA may promptly modify certain provisions of its general conditions, and it must also be reread at each visit on the website (hereinafter referred to as the “Site”). We consider that when the order is validated, the customer is automatically accepting our general terms and conditions of sale.

2 – Registration and Order Process

2.1. Registration
To make your purchases through this website, you must register in advance. The data requested for registration are:
Last Name
Tax Identification Number

2.2. Order

2.2.1. Choice of Products
The products presented on this website are grouped into several Categories: CATEGORIES. These categories are identified in the top menu and in the left column on the internal pages of the website. By choosing one of these categories you will have access to the category belonging to the selected area, as well as to the list of products.
In each of these categories there may still be aggregate subcategories. When you select a category or subcategory you will have access to the list of products.
The products viewed on the website you want to order, must be inserted in the shopping cart, through the use of the option “Buy”. You can also get more detailed information about the products displayed by clicking on the product name to access detailed images of them, their designations and references, characteristics, other models, etc..

2.2.2. Shopping Cart
Once you have placed all the products you want to order in the shopping cart, you can proceed and complete your order. For this purpose, observe the following steps:

Step 1 – Shopping cart;
Step 2 – Shipping and Checkout – Billing, Shipping Address and Means of Payment;
Step 3 – Confirmation Request;
Upon confirmation of your order you will receive an email response from the order receipt.

2.2.3. Acceptance of the Order
Confirmation of the availability of the products ordered and the acceptance of your order will be made by sending a new e-mail.
Only with this acceptance by SOL LUA will be formed the agreement that obliges and the customer, and of which these conditions of sale are part.
SOL LUA may withdraw, at all times, any offer or change the price indicated until the existence of the agreement with the customer.
SOL LUA cannot be held responsible for any typographical errors.
The images displayed may not match the products.

3 – Shipping and Shipping Costs

3.1. View conditions under:Delivery Information

3.2. The SOL LUA respects the deadlines of an order as long as stock is available.
In the event that one of the requested products is not available in stock, the SOL LUA will contact the customer by e-mail or telephone within 15 days from the date of the order, the SOL LUA will make its best efforts with the aim of delivering the products and/or services on the scheduled date, but cannot be held responsible in case of delay for any reason.

4 – Other Procedures relating to Deliveries

To be defined by the customer with sol lua agreement.

5 – Means of Payment

The means of payment available are:

(a) Prior bank transfer (available for any value)
(b) PAYMENT BY ATM (Processed by Ifthenpay)
(c) Payment by MBWAY (Processed by Ifthenpay)
(d) Paypal (available for orders with value from 10 euros)

No charges are made.

6 – Purchase Resolution

6.1. The customer has a maximum period of 7 days to freely resolve the purchase agreement concluded with SOL LUA.

6.2. To do so, you should contact us The return of the products, as well as the delivery of their substitutes or the issuance of a credit note or a refund in cash, will be made on a date to be agreed. You should always return the products in their original packaging, with all accessories and their proof of purchase.

7 – Processing and Security of Personal Data

7.1. In compliance with the provisions of the Personal Data Protection Act, the client of the SOL LUA and website user may, at any time, exercise the rights of access, rectification, cancellation and communication of your data in the following ways: in the area of the website called “My Account”, through email If you wish to undo your email you must make such an undo through the email address in our database, otherwise we will be unable to remove it.

7.2. The customer authorizes SOL LUA to process in an automated manner the personal data of the customer, including all those disclosed at the time of registration on the website, for the purposes necessary for contracting with the customer, management and execution of purchases and their records, access control, including the use of the technology “cookies”, and they may be accessed by service providers and suppliers of the SOL LUA,namely accounting and auditing firms.

8 – Other Rights and Responsibilities

8.1. Username
Each registered customer will choose a Username (email) that is unique, personal and non-transferable. The password is chosen by the client at the time of registration and should be kept secret.

8.2 Transaction Security
The Means of Payment provided guarantee you a secure payment.

8.3. Prices and Limitation to Existing Stock
Prices are shown in euros and include their taxes and taxes (VAT). The prices indicated are exclusive for purchase through this website.

The availability of the products presented on the website is limited to the stock existing at any time. Prices and other descriptions are subject to change without notice, including due to stock replacement.

8.4. Ownership of Distinctive Contents and Signs
All data and contents of the site, including distinctive signs of trade, are the exclusive property of SOL LUA or third parties and as such protected by law.

8.5. Content Errors
SOL LUA assumes no responsibility for any errors in the content of the website and the information provided. SOL LUA makes every effort to ensure the accuracy and compliance of the site, reserving the right to freely change the contents of the site, at all times and without notice.

8.6. Internet use
SOL LUA will not be liable for the damage and inconvenience arising from the use of the Internet, including, for example, as a result of the rupture or deficiency of the service and access, the outside intrusion or the presence of computer viruses, or any case of force major.

8.7. Newsletter
Newsletters sent by e-mail are intended for the dissemination of promotions and general information of SOL LUA. The customer may receive the Newsletter, from the moment he registers in the Newsletter or on the website, although there is no indication to the contrary in the registration form.

9 – Legislation and Foro

Any agreements and documents to which these conditions of sale apply are governed by Portuguese law. Disputes arising from any agreements or documents to which these conditions of sale apply shall be submitted to the competent courts of Portugal.

– Exchange or return of articles within a maximum period of 14 days, provided they have not been used and are sealed and in good condition.

– Transportation costs incurred by the exchange are borne by the customer.

– In case of return of the order, only the value of the article (s) is refunded, thus excluding the value of the shipping costs.

– In case the return is in the origin of a logistic error, after contact with the customer, will assume the costs of the return, as well as the shipping costs of the correct product.

– The SOL LUA MILFONTES does not accept returns shipped with postage paid or cash on delivery.

– Returns will only be accepted when within the stipulated time and the exchanges are subject to stock availability.

– In all cases, all request for exchange or return must be made by registered mail that guarantees delivery, to our address, Rua Sarmento Beires n.º 20B, 7645-315 Vila Nova de Milfontes.

Free shipping

Orders over €50 to Portugal

Returns within 30 days

30-day money-back guarantee

International Warranty

Offered in the country of use

100% Secure Payment

PayPal / MasterCard / Visa / MB

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